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Is Delta Airline a Good Airline?

Delta Air Lines is a company that is based in Atlanta and covers a vast domestic and international route map It is one of the leading airline companies in both the domestic and worldwide markets. Every year, it ferries tens of millions of passengers from North, Central, and South America, Europe, Asia, Latin America, the Middle East, and Africa. But is Delta good at giving a positive experience during the trip? Here are some considerations of the factors that could be used to assess the performance of Delta Air Lines.

In-Flight Experience

When the traveler frequently flies, the primary concern is often the comfort and satisfaction of the flight with the airline company. Here, Delta has done better in economy class, where it has been rated fairly well, while in premium cabins, the company has been rated very well.

This is another major U. S. airline and the economy class is similar to what you would find on other major domestic airlines. In terms of seat pitch, it is 30-32 inches depending on the aircraft and this is normal for many coaches these days with little legroom. They are not only long bench types but also without soft upholstery but some kind of thin padding. However, power ports and, at least, some entertainment options are always available on Delta planes.

Delta Comfort+ is a good premium product for a fee for extra legroom, and first-class has much more than economy seats in terms of offerings. Delta One business class, on international or transcontinental flights, provides sleeping and lying flat seats. The food served in Delta One is also much better than the food served in the economy class; the meals are many and there is wine too for those who are interested.

Hence, one of the disadvantages of the narrow aisle arrangement in the coach class is that it is somehow limited but in the same respect, Delta has its premium classes, where the traveling experience is much more comfortable.

Customer Service

For an industry that has seen customer service deteriorate and passengers become increasingly impatient with their airlines, Delta ranks highly on the list of the most friendly and responsive airlines to customers’ concerns. It is even more surprising when you consider that they often boast some of the lowest complaint ratios per passenger of any American airline.

It should be noted, however, that generally, the staff of Delta is courteous, appropriate, and efficient in addressing genuine concerns, ranging from flight delays or cancellations to baggage and ticket issues. It also allows you to handle some simple requests on your own through its mobile app, which makes things convenient for Delta.

It is important to note that with so many passengers, even a small percentage with problems may seem like a massive flood. But on average, it seems that Delta tends to exceed expectations a bit more than other airlines do.

Loyalty Program

This is especially important to point out because, for heavy travelers, the quality of loyalty programs carries a lot of weight in terms of whether or not they should focus their travels on one specific airline. Here, Delta SkyMiles is better than average.

That said, Delta SkyMiles is not one of the best but contains useful features that allow its users to receive free flights, upgrades, and other privileges. It is also relatively easy to qualify for any of the higher tiers of Medallion status based on either the number of miles accrued or the number of flight segments completed each year. It also proved that elite status is not a bad thing at all, since it allows for fee waiver bonuses, priority services, extra miles, and so on.

A negative is that Delta followed, and other airline companies also started using dynamic pricing instead of fixed pricing for award flights. This is something that makes it expensive to redeem miles for popular routes or peak dates. However, I continue to maintain that Delta SkyMiles is still a worthwhile endeavor to be a part of for frequent traveler in the United States.

Route Network

Some people have no preferences as to which airline company they want to fly with based on their experience with the plane or membership rewards. Delta Airlines currently boasts flights that go to more than 300 destinations globally, which provides the route accessibility required for most travelers.

This includes domestic locations, of which there are hundreds, that are located in each of the 50 states of America. Delta has major operational bases and focus cities in several cities in the country, including Atlanta, Detroit, Minneapolis, New York, Salt Lake City, and Seattle. Internationally, Delta, with its partners, directly serves several large cities across Europe, South America, Asia, and other locations.

In general, for most travelers, it is not apparent that they require more than Delta’s presence in their market unless there are specific smaller cities that would require nonstop flights on a more frequent basis. All the above-mentioned airports also provide one-stop connections, even to so-called second-tier airports.

Price and Sales

In the case of the LCC segment, the most important factors that the economically motivated traveler takes into account when choosing an airline are fares and sales offers. In both of these areas, there are benefits and drawbacks for Delta.

On one hand, it can be said that in most situations, Delta is not the cheapest full-service airline in basic Economy for a non-refundable ticket covering the United States or International Coach. Most of its prices are at par with those of premium brands when compared to discount brands. But Delta has plenty of weekly and promotional sales, which brings the prices down to near-low-cost carriers. Delta can be beneficial for the ‘’smart’’ or ‘’greedy’’ traveler, seizing momentary opportunities at good rates.

Another cost consideration is baggage fees, which is another cost you are likely to incur. Most airlines other than Southwest charge for checked luggage and Delta is no exception to this trend present in the US. Check-in baggage policies are also not very generous in their cheapest basic economy fares, while pushing passengers to opt for higher fare buckets. However, the fee waiver at reasonable rates is offered to the loyalty elites, as are the tickets for the premium cabin fares.

The Bottom Line

On the balance of advantages and disadvantages, it is possible to state that Delta Air Lines is good enough to provide positive impressions to numerous American and worldwide travelers. While Delta may not necessarily be at the top of the charts within each category, it boasts fewer drawbacks than many of its rivals. In newly designed cabins, passengers receive a satisfactory in-flight experience and get satisfactory service from the airline’s employees; a good membership program; a variety of connections; and the potential for reasonable ticket prices.

Yes, Delta economy seating is still restricted, with many flights filled and charges applied for baggage delivery. Nonetheless, Delta excels in delivering what is fundamental: taking you to your desired destination in style and one piece. For these reasons, many frequent and first-time passengers are content when they reserve and get on Delta for their flights.

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