Why Delta is better than other airlines?

The article “Why Delta is the Best Major US Airline” explains why Delta Airlines is the best.

If you were to select an airline for your next flight, what airline would you want—one that is safe, comfortable, has friendly staff, and is an added bonus if they give you some benefits as a frequent flyer? Nevertheless, what can differ significantly is the quality and range of the services provided by a specific airline company, depending on the cabin you manage to get yourself into: economy, premium economy, business, or first class; however, some airlines seem to be doing better than the others in the surveys and in terms of the quality ratings. Thus, Delta Airlines can be said to be one of the leading US airlines that satisfies the competition in most of the areas important to many travelers.

Reliable Operations

Another priority that is critically considered when selecting an airline is the ability to avoid flight delays and cancellations. It was also seen that Delta has performed fairly well in terms of on-time arrivals and departures throughout the years; in fact, it is among the better-known US airlines in this aspect. For instance, in 2021, Delta was the most on-time airline of the group with an on-time arrival rate of 86.98%, followed by United with 80.66%, American with 78.35%, and Frontier is the budget airline with 74.32%. If timeliness is a concern, then Delta should be more reassuring when arriving on time is a focus.

Delta also ranks pretty low when it comes to cancellation rates, year after year. But, when a disruption occurs, Delta attempts to get passengers re-accommodated and back on their way as soon as possible, for example, by offering more non-stop flights to several airports in the city compared to competitive legacy airlines.

Comfort and Amenities

Onboard too, Delta flights are a bid to offer a comfortably better experience to passengers. Delta has also expanded more than some of its peers in terms of the average age of its fleet and the overall comfort of its planes compared to some of the similar airplanes still in use. In many of Delta’s planes, there are seat-back entertainment screens in all classes, and the IFE contents—movies, TV shows, games, et cetera—are free. They also provide Internet connections in-flight on most of the airline's domestic flights.

Interestingly, Delta also appears to be more considerate of minor inconveniences that may add value to the flight experience as well. These are: providing meals on longer plane journeys, even in what is known as an economy class; providing luxury brand-name blankets and pillows in the economy sections of the plane; and such things as providing a welcome drink, hot towels on international flights, and complimentary food items during such flights. As the other airlines have downsized their service and reduced the frills that customers get, Delta has not hesitated to give its clients more of the extras that they want.

Top-Ranked Cabins

Every airline has cabins with different options in terms of quality; however, Delta is known to provide particularly good services for premium services. The Delta One business class is famous for offering fully flat seats that are located at direct aisle access throughout all the company’s long-haul international flights. The food offered is also delicious restaurant food, mainly local and regional dishes tailored to certain countries such as Japan, Italy, and others.

In the same manner, Delta has been able to establish that its Delta Premium Select premium economy seats are some of the best in the market. They have, on average, 7 inches more of knee space, wider seats that can be adjusted in terms of the height of the legs and the headrest, and other standard amenities not seen in the no-frills basic economy on other flights. Additional services such as welcome drinks, better dining options, quality headsets, and TUMI amenity kits also play a role in differentiating Delta’s premium cabins from its competitors.

Great Frequent Flyer Program

Delta SkyMiles is also one of those that can be considered to be good, especially if you are a frequent traveler to meet the requirements of the program. Another benefit is the lack of expiration for the miles: if you make at least one post in any account every 18 months, the miles will not expire, no matter how many you have. Delta also keeps its upgrade requirements affordable with PQDs that do not require members to fly certain distances to earn the chance to upgrade flights, as they can simply spend on them.

Delta also has several affiliations with important hotels, car rental companies, the app Lyft, the type of service AirBnB, and so on. This means that you are able to collect or earn miles and also achieve status not only when flying but also when spending on other travel-related activities. The miles that you are able to accumulate can also be used to book travel with 300 or more airlines, so you have a good number of choices.

Exceptional Customer Service

But what really binds all of the above together is the culture or policy that Delta has embraced as its philosophy, and that is customer satisfaction. It is evidenced in simple things like the flight attendants moving around the cabin to ensure that they check on their passengers, the gate agents who go out of their way to rebook passengers whose flights were canceled, and the support staff, who are usually quick to address and/or solve any problems that may be encountered.

Delta goes overboard in customer service training for its employees, ranging from those at the call center to cleaners, baggage handlers, and gatekeepers. And it is self-evident that they are authorized to offer tokens of goodwill where necessary, such as apology letters to customers who had issues with their flights, free tickets, or free sky miles, or failing to charge for baggage fees when bags were delayed. This provides a highly optimized and liberal environment for the passengers.

In Conclusion

When considering such attributes as reliability, comfort, services, and facilities, the possibility of upgrading a status for frequent-flying program members, and outstanding service, it is possible to underline that Delta goes beyond other US legacy airlines. However, Delta may not be a good fit for everyone’s pocket, especially since the company’s prices, especially for coaches, may be a few dollars higher than others. However, if ever you have some freedom on either price or if you are planning for a very special trip, it might be better to do a Delta flight both within the United States and specifically for intercontinental travel. To a great number of people, flying with Delta means having one of the best flying experiences among all US airlines.

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