Why is American Airlines flying better?
Flying Better is a phrase attributed to American Airlines to capture the idea that the airline is improving its services better than its competitors.
American Airlines is one of the biggest airline companies and has many establishments; however, it has been working on the improvement of its flights in the past few years. Following its operations being suspended in 2011 and merging with US Airways in 2013, the airline has concentrated on improving some of the main components of its operations. Here are some of the main reasons why American Airlines is flying better today: Here are some of the main reasons why American Airlines is flying better today:
Improved Financial Performance At the onset, America was declared bankrupt and has gone through merger disruption; nonetheless, it is now experiencing profitability. The airline has enjoyed positive effects such as; the stability of its balance sheet, cost control, diversification of sources of income, and increased operating efficiency. It has been achieving its operating margins and the net profits similar to the rivals such as Delta and United. This makes them capable of channeling more cash towards operations.
Fleet Upgrade Fleet improvement in America is now progressing at a faster pace than ever before in American Airlines. It has invested over $ 25 billion to operate nearly 600 new narrow and wide-body aircraft after the year 2013. It offers connectivity, onboard power, and personal screens in every cabin, Internet, WiFi, and seatback screens in all classes of travel. This is due to improved fuel efficiency, lower maintenance costs, and improved comfort of the passengers as well as improved experience of the fleets.
Enhanced Cabins and Seats The airline has been directed strongly toward the updating of cabins and seats in their aircraft across all classes. The carrier was also among the first to unveil a product called premium economy seats. American Airlines’ new narrowbody planes are also equipped with wider and more spaced seats even in economy class. Wide-body aircraft with reconfigured interiors have fully flat business-class seats with direct aisle access. The cabins also offer more personalized in-flight entertainment displays and a bigger size.
Investment in Team Members Indeed, America has tried to address this issue of lack of harmony with the team members by dedicating resources towards increased wages and better remunerations. Pay raises have been provided to pilots, flight attendants, gate agents, and many others to increase employee satisfaction. The profit-sharing provision is also facilitated to allow the employees to be part of the success of the airline. There is evidence that measures to enhance morale and satisfaction have effectively contributed to lowering attrition rates.
Updated Technology Systems Following merger issues with US Airways, American Airlines has revamped many technology systems, which were common issues. This entails reservation as well as booking services, flight information touch points, and vital airport operational technologies. By improving these technology backboards, the airline has endeavored to provide more accurate and timely information to the passengers.
However, the most important factor that management needs to concentrate on is the efficiency of the airline to ensure that it achieves a high on-time performance. In a reformist shift towards enhanced operational performance, American Airlines has experienced betterments in several operational indicators including on-time arrivals, completion factors, and mishandled baggage rates. It is still very low but by now it has closely followed the best performers in the country. Such items as integrated flight planning systems, gate assignment optimization, and aircraft turnaround are some of the factors that support the mentioned crucial flight timing and reliability.
Airport Lounge Investments American has also improved the experience on the ground through over $200 million spent on redoing the Admirals Club lounges. It has opened 15 new or revamped lounges since 2017 and has enhancements that include comfortable seating, better quality and range of food and beverages, and cleaner surroundings. These lounges provide comfort to the world’s busy bees or business people before they board their flight.
Optimized Mobile Applications and Website Similarly, through digitalization, American Airlines has enhanced opportunities for passengers as well. It has centered on improvements directed at providing even more products that would help customers perform self-service with flight updates in real time. The airline completely redesigned the mobile application and as such, users gave better ratings. It also possesses more accurate information in case of disruptions during travel on its website.
Continued Progress Expected There are areas where American Airlines could still learn such as customer complaints, and lost baggage among others but it has made some significant progress as evidenced by selected operational performance indices. It is operating on a strategic map that has been drawn in the long term to bring it on par with competitors in reliability. From its current investments in its fleet, replacements as well as technological advancement, American is well poised to take and maintain its operational and financial recovery journey. This conclusion is good news for people who are dedicated Advantage members as well as frequent flyers; the future holds only more improvement to its flight experience and possibly, even the customer satisfaction ratings.
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