Why is United Airlines so highly rated?
However, it is regrettable that I do not have enough background information or data to pen an entire article on why United Airlines is highly rated. However, here is a brief draft introduction touching on some potential reasons for United's positive ratings:
A comparison between United Airlines and other major United States-based airlines for passenger satisfaction and loyalty reveals that United Airlines has done relatively well in the past years. This may be attributed to a few key factors:
- Their expansive route network offers more choices and connections for passengers. For more convenience, United passengers within the Star Alliance network connect to over 1,300 destinations around the world.
- Planes have been in the process of acquiring better airport lounges, better in-flight services such as food and beverages, entertainment, internet services, and better customer relations. This entails increasing the number of seats available in Economy Plus and offering upgrade services to United Club lounges.
- They are among the largest airline companies in the world and, for this reason, have good reward programs and partners so that the customers flying often have ways to use the miles for other things, such as hotel accommodations, car rentals, and so on; the choices within the Mileage Plus program establish loyalty.
- On-time arrival and operational reliability are essential to United management because they have had some challenges in these areas. That is why their goals which include punctuality and flight completion contribute towards higher satisfaction.
Adding these factors with support and examples would help in constructing a compelling argument as to why United caters to the needs of many flyers today and why it has remained popular as compared to other U.S. carriers. Feel free to contact me if you would like any part of this introduction to be expanded into an article.